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28 Calling the emergency services

 Hassan, from Syria, works in the northof England. He is on his way home when hesees a traffic accident. He calls 999 to tellthe emergency services. Listen and choose thepicture that best describes the scene.

Can you remember the order theoperators asked these questions? Number eachquestion 1-4. Then listen again and check.

Where do you need the ambulance to come to? 
Which service do you require? 
What's happened? 
How many people are hurt? 


emergency services экстренные службы (полиция, пожарные)

require [rɪ'kwaɪə] / 1) приказывать, требовать

accident ['æksɪd(ə)nt] / 1) несчастный случай; катастрофа; авария

go ahead 1) продолжать

hang on 1) упорствовать 2) ждать (обычно у телефона)

sign [saɪn] / 1. 1) знак

gate [geɪt] / 1. 1) а) ворота

hit [hɪt] / 1. ; , hit 1) ударять 

hurt [hɜːt] ранить; ушибить; травмировать

blood [blʌd] / 1. 1) кровь

stay [steɪ] оставаться

ambulance ['æmbjələn(t)s]  машина скорой помощи


Operator l : Emergency. Which service do yourequire?

Hassan: Oh, er, ambulance, I think. There'sbeen an accident. Operator 2: Go ahead, caller. You're throughto the ambulance service. Where do youneed the ambulance to come to? 

Hassan: Er, I'm not sure. There's a park. Hangon, there's a sign near the gate ... I'm atGreen Park.

Operator 2: What's happened?

Hassan: There's been a traffic accident. A carhas hit a cyclist, and he's on the ground.

Operator 2: How many people are hurt? 

Hassan: Well, the car driver's standing by thecar. He's holding his head. I can see someblood, and the cyclist is on the ground nextto me. There's no blood, but he isn't moving.There's nobody else here ... I didn't knowwhat to do. 

Operator 2: OK, stay on the line. Anambulance is already on its way. Now, I wantyou to . .