a I'm very sorry for_____________________
b I'm afraid we've been________________
c Please give me a moment and________
d I'll get onto it_________________________
e I do apologize for ____________________________
а I know, but unfortunately we've been having_____
g Could you bear with me__________________________
h I'l l sort it out _____________________________________
receive [rɪ'siːv] / 1) а) получить
order ['ɔːdə] заказывать
Oh dear Боже мой
urgent ['ɜːʤ(ə)nt] / 1) срочный, неотложный
recently ['riːs(ə)ntlɪ] / недавно; на днях, в последнее время
process I ['prəuses] перерабатыватьget into заняться
account [ə'kaunt] / 1. 1) счёт
fit [fɪt] подходить
mix-up ['mɪksʌp] ; 1) неразбериха, путаница
sort out 1) решать (проблему
instead [ɪn'sted] / вместо
right away сразу, тотчас же; немедленно
delivery [dɪ'lɪv(ə)rɪ] / 1) поставка, доставка
make up for компенсировать
Conversation l (B = French)
Conversation l (B = French)
A: Hello, Life and Times Book Club. Angelaspeaking. How may I help you?
B: Hello, yes. I still haven't received the book Iordered two weeks ago, I'm afraid.
A: Oh dear. I'm very sorry for the delay.
B: The thing is, I need it urgently.
A: I'm afraid we've been very busy recentlyand . ..
B: Can you tell me when will I get it?
A: Please give me a moment and I'll check.What's your order number?
B: It's, er ... GHY723.
A: Right. You ordered Stress Management .£ 14.99.B: That's right.
A: I can see what's happened. We receivedyour order on the ... 23rd, but it hasn't beenprocessed yet. I'll get onto it immediately.
B: You mean you haven't sent it yet?
A: No. Like I say, the order hasn't beenprocessed.B: But you will send it today, won't you?
A: I can't guarantee it. It's already after three,you see.
B: Is that the best you can do?A: I'm afraid so. Is there anything else?
B: No, that's all. Thank you.A: Bye.
Conversation 2 (B = Indian)
A: Hello. Home and Office Supplies. Can I helpyou?
B: Yes, it's Thomson Electronics here. We havean account with you.
A: Oh yes. How can I help?
B: We've just had some printer cartridgesdelivered but they're the wrong ones. Theydon't fit.
A: Oh dear. I do apologize for the mix-up.
B: I don't know how you could've got it wrong.We order from you all the time.
A: I know, but unfortunately we've beenhaving computer problems.
B: Well, how can we sort this out?
A: Could you bear with me a moment, please?... Ah yes, I have the order here. You want25 HP356 printer cartridges. Is that correct?
B: Yes, that's right. But you've sent us 25HP56 cartridges instead.
A: I see. I'll sort it out right away and we'll postthe order special delivery.
A: I'll put a £30 credit on your account tomake up for the inconvenience, as well. Isthat al l right?
B: Oh, that's very nice. Thanks.
A: Not at all. It was our mistake. Can I help youwith anything else?
B: No thanks. That's it. Bye.